1. Acceptance of Terms
Last updated: February 12, 2024
Welcome to Neutralise, a brand name of Agro Jyothi, providing natural skin remedy services. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions (“Terms and Conditions”). If you do not agree to these Terms and Conditions, please do not use our services.
2. Nature of Services
Neutralise, as a brand of Agro Jyothi, provides services related to natural skin remedies. These services may include consultation, guidance, and information on natural approaches to skincare without the sale of physical products.
3. Privacy Policy
Your use of our services is also governed by our Privacy Policy, available at [https://www.neutraliseskin.com/privacy-policy-page]. Please review our Privacy Policy to understand our practices.
4. Personalized Consultations
Neutralise provides personalized consultations to address individual skin concerns. The information provided during consultations is based on general principles of natural skincare and should not be considered a substitute for professional medical advice.
5. User Conduct
You agree to use our services for lawful purposes and in a way that respects the principles of natural skincare. Prohibited behavior includes, but is not limited to, engaging in any unlawful or fraudulent activities and transmitting any material that may be considered offensive.
6. Information Accuracy
While we strive to provide accurate and up-to-date information, the nature of skincare is individualized, and results may vary. The information provided is not intended to diagnose, treat, cure, or prevent any skin condition.
7. Consultation Fees
Some services provided by Neutralise may be subject to consultation fees. The fees and payment details will be clearly communicated prior to the consultation, and users are responsible for providing accurate and up-to-date payment information.
8. Compliance with Indian Regulations
Neutralise operates in compliance with applicable Indian laws and regulations. Users are responsible for ensuring that their use of our services aligns with local regulations.
9. Limitation of Liability
Agro Jyothi and Neutralise shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our services. Our services are provided on an “as-is” basis without any warranties.
10. Changes to Terms and Conditions
Agro Jyothi reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on neutraliseskin.com. Your continued use of our services constitutes your acceptance of the revised Terms and Conditions.
Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at neutralisenaturals@gmail.com
Refund Policy
Last updated: February 14, 2024
At Neutralise, we are committed to providing you with exceptional natural skin remedy services. We understand that circumstances may arise where a refund is warranted. Our refund policy is designed to be fair and transparent. If, for any reason, our services do not meet your expectations or if there are technical issues preventing a successful consultation, you may be eligible for a refund. To initiate the refund process, simply contact our customer support team within the specified timeframe, providing relevant details. We aim to review and process refund requests promptly, ensuring your satisfaction remains our top priority. Please review the full refund policy below for more information on eligibility, request procedures, and exceptions. Your trust in Neutralise is valued, and we strive to make your experience with us positive and rewarding.
1. Refund Eligibility
1.1 Neutralise, a brand of Agro Jyothi, strives to provide high-quality natural skin remedy services. If you are dissatisfied with a paid service, you may be eligible for a refund under the following circumstances:
The service did not meet the specifications outlined during the consultation.Technical issues prevented the completion or understanding of the consultation.
1.2 Refund requests must be submitted within 7 days from the date of the consultation.
2. How to Request a Refund
2.1 To request a refund, please contact our customer support team at 9000088227.
2.2 Provide the following details:
Your name and contact information. Date of the consultation.A detailed explanation of why you are requesting a refund, including any relevant documentation or evidence.
3. Refund Processing
3.1 Refund requests will be reviewed within 10 business days of receipt.
3.2 If the refund is approved, the amount will be credited to the original payment method used during the transaction.
3.3 Processing times for refunds may vary based on your financial institution.
4. Non-Refundable Services
4.1 Certain services may be designated as non-refundable. This information will be communicated clearly during the service offering.
4.2 Neutralise reserves the right to determine, at its sole discretion, whether a service is refundable or non-refundable.
5. Changes to Refund Policy
5.1 Neutralise reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on neutraliseskin.com. Users are encouraged to review this policy periodically.
Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at neutraliseskin@gmail.com
Privacy Policy
Last updated: December 01, 2022
This Privacy Policy describes Agro Jyothi’s policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to
Agro Jyothi,
SURVEY NO 121/A, AKBARJA VILLAGE, MACHA BOLLARAM, ALWAL, Medchal – Malkajgiri, Telangana, 500010
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: India
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Neutralise Naturals Wheat grass, accessible from https://www.neutraliseskin.com/
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies here: Cookies by TermsFeed Generator.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Shipping Terms and Conditions – Neutralise (A Brand name of Agro Jyothi)
Effective Date: [14/02/2024]
Thank you for choosing Neutralise for your product needs. Please carefully review the following shipping terms and conditions before placing an order. By placing an order with us, you agree to comply with these terms.
1. Shipping Methods: We primarily use India Post for shipping our products. The shipping methods available may include standard shipping, expedited shipping, and any other methods provided by India Post.
2. Shipping Destinations: We offer free shipping for all orders within India. For international orders, customers are required to contact us directly to obtain shipping rates and information.
3. Shipping Costs: Shipping within India is entirely free for all Neutralise orders. For international shipments, customers must reach out to our customer service team for accurate shipping rates.
4. Shipping Timeframes: The delivery timeframes are estimated and depend on the shipping method chosen. While we strive to dispatch orders promptly, we cannot guarantee specific delivery dates. Factors such as weather conditions and postal service constraints may impact delivery times. Generally the package takes about 2days to 1 week to reach you depending on your PIN Code.
5. Order Processing: Orders are processed within [2] business days after payment confirmation. Once processed, you will receive a shipping confirmation email with tracking details.
6. Tracking Information: For orders shipped through India Post, tracking information will be provided. Customers can track their orders by visiting the India Post website and entering the provided tracking number.
7. Shipping Delays: We are not responsible for delays in shipping caused by factors beyond our control, such as natural disasters, customs clearance, or postal strikes.
8. Delivery Attempts: India Post typically makes multiple delivery attempts. If the delivery is unsuccessful after the specified attempts, the package may be held at the local post office for a specified period.
9. Undeliverable Packages: If a package is returned to us as undeliverable due to incorrect address information provided by the customer, the customer will be responsible for any additional shipping costs.
10. Shipping Queries: For any shipping-related queries, customers can contact our customer service team at neutralisenaturals@gmail.com.
Neutralise reserves the right to update or modify these shipping terms and conditions at any time. Customers are encouraged to review this information periodically.
Thank you for choosing Neutralise. We appreciate your business!
Sincerely,
Neutralise (A Brand name of Agro Jyothi)
Return Policy – Neutralise (A Brand name of Agro Jyothi)
Effective Date: [14/02/2024]
Thank you for choosing Neutralise for your product needs. We strive to provide you with high-quality products, but we understand that there may be instances where a return is necessary. Please review our return policy below.
1. Damaged Products: In the unfortunate event that you receive a damaged product, please contact our customer service team at [9000088227] within 3 days of receiving the order. To expedite the process, please provide clear photos of the damaged item along with your order number. We will assess the situation promptly and, if verified, arrange for a free replacement.
2. Undelivered Products: If your order has not been delivered within the estimated timeframes, please contact our customer service team. We will work with our shipping partner to investigate the issue. If the product is confirmed as undelivered, we will arrange for a free replacement or issue a refund, as per your preference.
3. Return Process: To initiate a return, please follow these steps:
- Contact our customer service team at [9000088227] within 3 days of receiving the order.
- Provide your order number and details of the issue.
- For damaged products, attach clear photos of the damaged item.
- Our customer service team will guide you through the return process.
4. Replacement or Refund: Upon approval of the return, we offer the choice of a free replacement or a refund, depending on your preference.
5. Return Eligibility: To be eligible for a return and free replacement or refund, the product must be unused and in the same condition as received. It must also be in the original packaging.
6. Return Shipping: For damaged or undelivered products, we will cover the return shipping costs.
7. Return Period: You must initiate the return process within 3 days of receiving the order. Returns requested after this period may not be accepted.
Neutralise reserves the right to update or modify this return policy at any time. Customers are encouraged to review this information periodically.
Thank you for choosing Neutralise. We appreciate your understanding and cooperation.
Sincerely,
Neutralise (A Brand name of Agro Jyothi)